Shipping Policy

Our courier company will assign a unique tracking number to each order. We provide estimated delivery times, kuvideogame.com is not responsible for delays caused by express services.

Standard Express: 7-15 working days
Remote areas: 15-30 business days

Once kuvideogame.com receives payment confirmation, the product will be delivered according to our business hours at the following times: Monday to Friday from 10:30 a.m. to 6:30 p.m. Shipments are not made on weekends or holidays. All orders will be processed by 12:30 p.m. m. Orders placed after this time will be processed the next day. If you encounter an emergency, you can contact us directly by email: support@kuvideogame.com and we will do our best to solve it.

Free shipping on orders over $60

It is important to remember the following:

Courier companies usually make two delivery attempts. If the delivery fails, you will receive an email where you can change the delivery date or request that your order be deposited at a collection point.
Orders are usually held at the collection point for up to a week, so we recommend that you collect your order as soon as possible.
In rare cases, a package may not be delivered correctly due to an incorrect address, insufficient information, or the inability to contact the recipient.

We appreciate your understanding and cooperation in this regard. If you have any questions or concerns, please feel free to contact our customer support team: support@kuvideogame.com