Refund Policy

If you have any problems after receiving your order, please contact us within 30 days to request an exchange or return. If you exceed the allotted time, we regret that we cannot accommodate you.

We will only cover the return and exchange costs if the product you receive is defective or contains errors.

If for any reason you are not satisfied with your order, we will accept returns of new, unused merchandise, with original tags, all original packaging and other components, and accompanied by original proof of purchase from kuvideogame.com.

Returns can only be made on products that are new, unused, unwashed and in good condition, including all original labels, packaging and components at the time of return or exchange. If it has been used or affects secondary sales, it is not eligible for return.

The amount of the returned merchandise will be refunded to your account using the same payment method used to purchase the merchandise. The credit should appear on your next statement. You should receive an email confirming that your return has been processed.

Returns, whether by mail or in-store, must be made within 30 days of the order shipping date. Send it back to our designated location; Please note that the refund does not include shipping costs.